How To Forward Calls On Charter Phone Service

Alternate Numbers

The Alternate Numbers service allows a user to have up to ten alternate phone numbers in add-on to the main telephone number and to assign one of four distinctive band patterns to each alternate number. In addition, a distinctive call waiting tone is associated with each distinctive band pattern.

1. Login to the Spectrum Enterprise Client User Portal.
2. Click on Calling Features tab.
3. Scroll down to Alternate Numbers.
4. Click view to see if this service is configured.
5. Click Edit side by side to the phone number you wish to change. This will allow you to activate a distinctive ring design for your alternate numbers.
6. Click the radio button side by side to ON. Select a ring pattern for each number.
7. To save your changes, click Salvage.

Anonymous Call Rejection

Anonymous Telephone call Rejection allows you lot to turn down calls that accept a blocked caller ID attached. In other words, if the caller doesn't want to introduce himself, you may choose not to receive the call. When activated, all bearding calls are instantly rejected, preventing the caller from fifty-fifty leaving a message.

The default setting for this feature is off.

To activate:

1. Login to the Spectrum Enterprise Customer User Portal.
2. Click on Calling Features tab.
3. Scroll downwardly to Bearding Call Rejection.
4. Click the radio button next to ON.
5. To save your changes, click Salvage.

Call Forwarding - Always On

Call Forwarding E'er allows you to forward all your incoming calls to a different phone number; such as your prison cell phone. Yous tin also make your primary phone emit a short ring burst when the call is forwarded by using the Band Reminder. This is of import in case you take forgotten the service is turned on, and you lot are at your main phone waiting to receive calls.

Annotation that the number yous forrad your calls to must be permitted by your outgoing calling plan.

Activate:

From the client user portal:

1. Login to the Spectrum Enterprise Client User Portal.
2. Click on Calling Features tab.
3. Curl down to Phone call Forwarding Ever.
4. Click the radio push button next to ON.
5. Enter desired phone number or extension.
6. Click SAVE at the bottom of the page.

From your telephone:

1. Printing the CFWD Soft central.
2. Enter the number you want to forward the phone call to.
3. Press DIAL Soft key.
   • Yous should see the CFWD show with a black background and a dash in front of it.

To deactivate, press the CFWD button once again, the dash will be removed and the CFWD will have the grey background.

Quick tips:

1. Band Reminder will crusade your phone to practice a half ring when a call comes in. Information technology is non intended to allow you to answer it, but to remind you your calls are being forwarded.
2. When a call is forwarded, information technology is gone. Pregnant, if y'all gear up your Call Forward to your cell telephone and you don't answer your cell phone, the call will be dropped into your prison cell phone's voicemail.
3. If y'all need/want all your voicemail to stay with your Spectrum Enterprise extension, only also ring to other devices, cheque out our Anywhere feature.

Call Forwarding - Busy

If you lot are on your phone, Call Forwarding Busy allows y'all to forward all your incoming calls to a different phone number. Use this service when you would rather have a secretary or co-worker receive the telephone call instead of the caller being sent to your voice postal service.

Note that the phone number you forward your calls to must be permitted past your outgoing calling plan.

Actuate:

From the customer user portal:

1. Login to the Spectrum Enterprise Customer User Portal.
2. Click on Calling Features tab.
3. Scroll downwardly to Phone call Forwarding Busy.
4. Click the radio button adjacent to ON.
5. Enter desired phone number or extension.
6. Click SAVE at bottom of the page.

From your phone:

1. From your phone, enter *90 and press the DIAL Soft key.
2. Enter the number you want to forward the call to, and Printing Dial Soft key.

To turn off, from your phone, enter *91 and press the Dial Soft key. You volition hear a stutter dial tone to indicate that it turned the Call Forwards Busy off.

Quick tips:

1. When a phone call is forwarded, it is gone. Meaning, if you prepare up your Call Forrard to your cell phone and yous don't respond your cell phone, the call volition be dropped into your jail cell phone's voice mail.
2. If you lot need/want all your phonation mail to stay with your Spectrum Enterprise extension, just also ring other devices, check out our Anywhere feature.

Telephone call Forwarding - No Respond

Call Frontwards No Answer allows you to forrad all your calls to a unlike telephone number when you do not answer your phone.

Note that the phone number yous forward your calls to must exist permitted by your outgoing calling plan

Actuate:

From the client user portal:

1. Login to the Spectrum Enterprise Customer User Portal.
2. Click on Calling Features tab.
3. Scroll down to Call Forwarding No Reply.
4. Click the radio button next to ON.
5. Enter desired telephone number or extension.
6. Select Number of Rings.
7. Click Relieve at the bottom of the page.

From your phone:

1. From your phone, enter *92 and press the Punch Soft cardinal.
2. Enter the number you lot desire to forward the call to, and Press DIAL Soft key.

To turn off, from your phone, enter *93 and press the DIAL Soft primal. You lot will hear a stutter dial tone to indicate that Phone call Forrad Decorated is at present off.

Quick tips:

1. When a call is forwarded, information technology is gone. Meaning, if you lot prepare your Call Forwards to your prison cell phone and you lot don't respond your jail cell telephone, the call volition be dropped into your cell phone'southward voicemail.
2. If you lot need/desire all your voicemail to stay with your Spectrum Enterprise extension, but also ring to other devices, bank check out our Anywhere feature.

Phone call Forwarding - Not Reachable

Call Forwarding Not Reachable allows you to frontwards all your incoming calls to a different phone number when your device is not accessible due to a power outage or loss of connectivity.

Notation that the telephone number you forward your calls to must be permitted by your outgoing calling programme.

The default setting for this characteristic is off.

To activate:

1. Login to the Spectrum Enterprise Client User Portal.
2. Click on Calling Features tab.
3. Scroll downward to Call Forwarding Not Reachable.
4. Click the radio button next to ON.
5. Enter desired phone number or extension.
6. Click Salve at the bottom of the folio.

Quick tips:

1. When a call is forwarded, it is gone. Significant, if y'all set up your Call Frontward to your prison cell phone and you don't answer your cell phone, the call volition be dropped into your cell phone's voicemail.
2. If y'all demand/want all your voicemail to stay with your Spectrum Enterprise extension, but also ring to other devices, check out our Anywhere feature (Included in the Premium and Virtual TN/EXT Feature Packs).

Phone call Forwarding - Selective

Call Forwarding Selective allows you lot to frontward specific calls matching your pre-divers criteria to a different phone number. This criterion tin can be a listing of up to 12 telephone numbers, a specified fourth dimension schedule, or a specified holiday schedule. All criteria for an entry must exist satisfied for the phone call to be forwarded (phone number/mean solar day of calendar week/time of day). If the call is not forwarded, the call continues as if this service was not turned on.

The default setting for this feature is off.

To activate:

1. Login to the Spectrum Enterprise Client User Portal.
2. Click on Calling Features tab.
3. Scroll downwardly to Telephone call Forwarding Selective.
4. Select Edit to add a number.
5. Enter desired phone number or extension.
6. Check the Active box to turn the characteristic on.



Ring Reminder will crusade your phone to do a half ring when a call comes in. Information technology is not intended to allow you to answer information technology, but to remind you lot of your calls are being forwarded. To enable this setting, check the Ring Reminder box.

Additionally, you can add a rule that tells the system at what time of day, day of the calendar week or particular telephone numbers that should exist forwarded. forwarded.

7. Click SAVE at the lesser of the folio.

From your telephone:

1. From your phone, enter *92 and press the DIAL Soft key.
2. Enter the number you want to forward the call to, and Press DIAL Soft key.

To plough off, from your telephone, enter *93 and press the DIAL Soft key. Y'all will hear a stutter punch tone to indicate that Call Frontwards Decorated is now off.

Quick tips:

1. When a call is forwarded, information technology is gone. Meaning, if yous set up your Telephone call Forward to your cell phone and you don't answer your jail cell phone, the telephone call will exist dropped into your cell telephone'due south voicemail.
2. If you demand/desire all your voicemail to stay with your Spectrum Enterprise extension, only also band to other devices, bank check out our Anywhere feature (Included in the Premium and Virtual TN/EXT Feature Packs).

Call Notify

Call Notify contacts you by e-mail when incoming calls match your pre-defined criteria. This can be a list of up to 12 telephone numbers, a specified time schedule, or a specified vacation schedule. The criteria can be combined, such every bit, incoming call from this number AND within business concern hours AND during work week.

The default setting for this feature is off.

To actuate:

1. Login to the Spectrum Enterprise Client User Portal.
2. Click on Calling Features tab.
3. Scroll downwards to Phone call Notify.
4. Click Edit and enter the desired email address to receive notifications.

Quick Tip:

1. The electronic mail address used tin can be the email address associated with your mobile phone'due south text messaging service.  This would allow you to receive these notifications via text message.

Do Not Disturb

This feature automatically frontward all of your incoming calls to your voicemail (if no voicemail service is configured, the caller will hear a decorated tone instead).

In add-on, you can make your primary phone emit a short ring burst to inform you when the phone call is being sent to voice mail by using the Ring Reminder. This is important if you have forgotten the service is turned on and you are at your telephone waiting to receive calls.

Activate:

From the Client User Portal:

1. Login to the Spectrum Enterprise Customer User Portal.
2. Click on the Calling Features tab.
3. Gyre down to Do Not Disturb.
4. Click on the radio push side by side to ON.
5. Click SAVE at the lesser of the page.

From your phone:

Press the DND soft key or the Practice Not Disturb difficult button on the telephone. To deactivate, push button the soft primal or push button again.

Quick tip:

1. If yous've had Exercise Not Disturb on for a while, you may besides want to use the Ring Reminder to remind you that this characteristic is active.

Priority Alarm

Priority Alert allows you to make your telephone ring with a different ring based on your pre-divers criteria. Use this service if y'all desire to know when a specific person calls such as your manager or spouse or when you would similar to easily tell when a telephone call is from within your group or outside your group.

The criteria for each Priority Alert entry can be a list of up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule. All criteria for an entry must be truthful for the phone to band with a different tone (phone number and day of week and time of day).

To actuate:

1. Login to the Spectrum Enterprise Customer User Portal.
2. Click on the Calling Features tab.
3. Whorl down to Priority Alert.
4. Click Edit to add together a new entry.

To add a Dominion:

1. Click Add Rule.
2. Enter a description then Select to Use Priority Alert or Non.
3. Proceed to select a schedule.
4. Next, enter a valid phone number or numbers that yous would like to utilize this rule to. These may include:
   • All calls from external numbers.
   • Calls from Private or Unavailable Numbers.
   • Or selecting to configure specific numbers to apply this rule to.
5. Click Save when complete.

Selective Call Acceptance

Selective Call Acceptance allows you to receive simply calls that see your pre-defined criteria. The criteria for each Selective Acceptance entry can be a list of upwardly to 12 phone numbers or digit patterns, a specified fourth dimension schedule, and a specified holiday schedule.

To activate:

1. Login to the Spectrum Enterprise Customer User Portal.
2. Click on the Calling Features tab.
3. Scroll down to Selective Phone call Appearance.
4. Click Edit.



5. Click Add together Rule.
6. Enter a description then Select to Use Priority Alert or Non.
7. Proceed to select a schedule.
8. Adjacent, enter a valid phone number or numbers that you would like to employ this rule to. These may include:
   • All calls from external numbers.
   • Calls from Private or Unavailable Numbers.
   • Or selecting to configure specific numbers to apply this rule to.
9. Click Salve when complete.

Afterward saving, the feature is now ON.  To turn OFF, yous tin click the Deactivate button.

Selective Call Rejection

Selective Call Rejection allows you to reject calls that meet your pre-defined criteria. These callers will be given an announcement that you cannot exist reached. The criteria for each Selective Call Rejection entry tin can exist a list of upward to 12 phone numbers or digit patterns, a specified fourth dimension schedule, and a specified holiday schedule.

For example, if yous are receiving repeated calls from a specific phone number that you exercise not wish to answer, add the number to the Selective Telephone call Rejection list.

To activate:

1. Login to the Spectrum Enterprise Customer User Portal.
2. Click on the Calling Features tab.
3. Curl downwards to Selective Phone call Appearance.
4. Click Edit.

To add a Rule:

1. Click Add together Rule.
2. Enter a clarification and then Select to Use Priority Alert or Not.
3. Proceed to select a schedule.
4. Next, enter a valid phone number or numbers that y'all would similar to employ this dominion to. These may include:
   • All calls from external numbers.
   • Calls from Private or Unavailable Numbers.
   • Or selecting to configure specific numbers to apply this rule to.
5. Click Save when consummate.

After saving, the characteristic is at present ON.  To turn OFF, you can click the Deactivate push.

Remote Office

Remote Office allows you to use your home phone, your jail cell phone or fifty-fifty a hotel phone every bit your concern phone. By using the Unity Client, you tin make phone calls from this remote phone and have them billed to your business. This service also directs all calls coming to your business phone to ring the remote role telephone.

To actuate in Unity Customer:

1. Login to the Unity Customer.
2. Click the Settings icon. The Services and Settings carte du jour volition appear.
3. Make certain the Services tab is selected and expand the Call Control Section.
4. Click on Remote Office.
5. Check Enable to make this service active.
6. Click OK when complete to salvage changes.

To activate via the portal:

1. Login to the Spectrum Enterprise Customer User Portal.
2. Click on the Calling Features tab.
3. Coil down Remote Office.
4. Turn Remote Part On or Off.
5. If On, enter the number of the phone that volition act equally your function telephone.
6. To keep your changes, click Save.

Simultaneous Band Personal

Simultaneous Ring Personal allows you lot to configure up to ten (10) additional phone numbers to band simultaneously each time your desk phone rings with this feature. Answering any one of your phones will stop ringing on the other phones.

To activate:

1. Login to the Spectrum Enterprise Customer User Portal.
2. Click on the Calling Features tab.
3. Scroll down to Simultaneous Ring Personal.
4. Click Edit.
5. Next, select for how to handle Incoming Calls. Options include:
   • Ringing all simultaneous ring phones when an incoming call arrives.
   • If you are currently on some other call, you can select not to have your simultaneous band phones ring when a new phone call arrives.
6. Click Add to add a simultaneous band phone number. This is the phone number associated with the device, or devices you lot want to have ringing along with your desk phone.

To add a Rule:

1. Click Add Rule.
2. Enter a description then Select to Use Priority Alert or Non.
3. Proceed to select a schedule.
4. Next, enter a valid phone number or numbers that you would like to use this rule to. These may include:
   • All calls from external numbers.
   • Calls from Private or Unavailable Numbers.
   • Or selecting to configure specific numbers to utilise this rule to.
5. Click Save when complete.

Automatic Call Back

This feature allows y'all to monitor a busy caller in your grouping and automatically establish a call to that person when he/she is no longer decorated.

For example, if you have been trying to accomplish someone in your office, just they've been on the phone the phone all mean solar day, you lot can either continue to attempt and telephone call him or you can activate Automated Call Back.
Once yous've activated the feature just telephone call the political party yous are trying to reach.  If you hear a decorated signal, hang upwardly. When the person you are trying to accomplish is available, your telephone will ring with a distinctive audio.  This notifies you when he/she is bachelor. The moment they hang up, your telephone call is established.

To activate:

1. Login to the Spectrum Enterprise Customer User Portal.
2. Click on the Calling Features tab.
3. Scroll down to Automated Recall.
4. Click the ON radio push button.
5. Click Save.

Quick Tip:

1. To cancel all outstanding Recall requests, enter #viii and press the Punch Soft cardinal.

Line ID Blocking

Calling Line ID (or CLID), is another proper name for Caller ID. It shows the name and number that a caller is calling from. In order to prevent others from seeing your CLID when you call them, you can utilise Calling Line ID Commitment Blocking.

This service blocks the user's outgoing telephone number (and whatever other information) from existence shown when calling other numbers.

Activate:

The default is fix to OFF

1. Login to the Spectrum Enterprise Customer User Portal.
2. Click on the Calling Features tab.
3. Curlicue down to Line ID Blocking.
4. Click the radio button next to ON.
5. Click Salve at the lesser of the page.

You can cake your Outbound Calling Line ID on individual calls, by entering *67 prior to dialing your number.

Quick Tips

1. Members of the user's group can even so see the user'southward number when they are called.
2. If this service is activated, users can still choose to allow the delivery of their Calling Line ID on a specific call by entering *65. Once the call is over, Calling Line ID Blocking is restored.

Speed Dial 8

Speed Dial allows you to place a telephone call by pressing a reduced number of keys, instead of the entire phone number. This function is particularly useful for people who punch sure numbers on a regular basis.

Spectrum Enterprise offers ii versions:

1. Speed Punch eight.
   • Speed Dial 8 allows you lot to set up to eight speed dial numbers that can exist called with the push button of a button.
2. Speed Punch 100.
   • For those users that need more than eight speed dials, Speed Punch 100 allows up to 100 numbers the user may program. The user accesses these by pressing the pound key (#) and then the two-number assignment. These Speed Dial numbers must be fix by your Systems Administrator.

Activate:

From the customer user portal:

1. Login to the Spectrum Enterprise Customer User Portal.
2. Click on the Calling Features tab.
3. Curl down to Speed Dial 8 / Speed Punch 100.
4. Click on the Edit button.
5. Enter the numbers and description as desired.
6. Click Relieve at the lesser of the page.

Call Waiting

Call Waiting provides multiple instances of the aforementioned line and then while you are on the telephone, it volition yet ring for the next incoming caller, and you can put the first caller on hold to answer information technology. Information technology gives you the advantages of having multiple lines only on a single line phone.

Activate:

The default setting is ON

1. Login to the Spectrum Enterprise Customer User Portal.
2. Click on Calling Features tab.
3. Scroll down to Telephone call Waiting.
4. Select desired setting.
5. Click Save at the lesser of the page.

Music on Concur

To activate:

1. Login to the Spectrum Enterprise Customer User Portal.
2. Click on the Calling Features tab.
3. Coil downwards to the Telephone call Control Section.
4. Select the desired Setting. By Default, it is set up to ON.

To edit the music on holds settings:

1. Click on the Edit push and the Agree Music dialog box will appear. You accept the options to use:
   • System generated concur music.
   • Custom music file.

To add a custom music file to either the General or Internal Call Settings:

1. Click on the custom button, the upload button should appear.
2. Click on Cull File and locate the desired file.
3. Once found, click Open.
4. Go on to click Upload.

You should come across a message that the file was uploaded, once this occurs, hit the Save push.

Shared Telephone call Appearance

Shared Phone call Appearance allows administrators to classify boosted devices or lines to you. These devices or lines also band just similar your primary phone. Yous cannot add or remove these devices or lines. If you demand assistance, contact your administrator. To view your current settings, click VIEW.

To edit your shared phone call appearance settings:

1. Click EDIT.
2. To alert all your shared call advent locations when you place calls from Unity Customer, enable the Alert all appearances for Click-to-Punch calls.
3. To allow Call Remember Location, enable the Allow call retrieve from another location (lets y'all dial a FAC to recollect an existing agile call from another location).
4. Enable or disable Call Park notification.
5. To permit bridging (allow one or more than users to pick up the device at a user's shared telephone call appearance locations and barge in on the user's electric current cal), enable Allow bridging between SCA locations.
6. If yous enabled bridging, configure when the bridge warning tone plays.
7. To let each of your shared call appearance locations to be utilized while you are on a phone call, click Multiple Call Arrangement "On". Otherwise, one time you are on a call, only that shared call advent location can exist used. Notation: This push button appears just if the user is assigned this service.
8. Click Save when complete.

Proclamation Repository

With the announcement repository, you have a common place where all your custom announcements tin can be viewed and maintained. In the Announcement Repository, announcements can exist shared among multiple services. You can alter an announcement with some other file while the declaration is being used by services, and y'all can go on an announcement on the system without information technology beingness used by a service. Yous tin can also record from the voice portal to create an announcement that can be used by whatsoever service.

An announcement must be added to the repository before it tin can exist assigned to a service. To add an entry, follow these steps:

1. From the Primary dashboard area, click on the Announcement Repository tab.
2. Click Add. The Add new announcement will appear.
3. Go on to enter and proper name for the file.
4. Select choose file and cull the appropriate file from your computer and open it.
5. Click Upload. Upon completion y'all will get a confirmation message.
6. Click Save.

Your file volition now be displayed in the announcement repository card.

Greetings

You lot use this page to set your voice message greetings that callers hear or see when they go either a busy tone or no answer when they phone call you.  Your greeting can be a generic system recording or a personalized recording. You can besides record your vocalisation message greetings using the vox portal on your phone.

To activate:

1. Login to the Spectrum Enterprise Customer User Portal.
2. Click on the Calling Features tab.
3. Roll down to Greetings.
4. Click Edit.
5. Configure Busy Greeting, by selecting if yous want callers to hear the default organisation greeting or a personal greeting:
   • Arrangement greeting: Callers hear or run into the system's standard greeting when your phone is busy.
   • Personal greeting: Select the appropriate file from the driblet-downwardly menu. If you do not see a file, please come across the department on Announcement Repository to load your own personal greeting.
6. Configure No Answer Greeting:
   • System greeting: Callers hear or meet the organization's standard greeting when in that location is no reply.
   • Unavailable greeting: Select the appropriate file from the drop-downward carte. If you do not come across a file, please run into the section on Declaration Repository to load your own unavailable greeting.
7. You can select up to iii alternate greetings for the No Answer service. For each alternate greeting y'all wish to configure, browse your reckoner for a .WAV or .WMA audio file. Only 1 No Reply greeting tin exist active at any fourth dimension: The Arrangement Greeting, the Personal Greeting, or one of the alternate greetings.
8. To continue your changes, click SAVE.

Voicemail

The Voicemail folio allows you lot to listen to and store your voicemail messages from the My Phone Side by side Portal. To access your voicemails, from the main dashboard page:

1. Click on the Voicemail tab. The voicemail folio will appear.

From here, you tin mind to, delete, and download Voicemail letters.  To listen to a message:

1. Click the Play Button. Yous message will begin to play.

To download the message as a .wav file:

2. Click the Download Button. Proceed to relieve the file to your computer.

To delete a Voicemail Message:

3. Click on the Delete Button "X" icon on the selected message.

How To Forward Calls On Charter Phone Service,

Source: https://learn.uc.spectrumenterprise.net/biz_apps/user_features/

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